While I’ve been looking for a contact on the “inside” at Ganz, the makers of “Webkinz”, I sent this letter to their support email. My hope is that it finds someone that realizes the significance to a 9 year old girl:
Dear Webkinz,
My name is Shawn Powers, I’m an editor at Linux Journal, a Technology Director at a school district in Northern Michigan, and a father of 3 girls. I fully understand your account policy regarding forgotten passwords, but I’m hoping there is some way we can work together so my daughter can access her account again.
Last Sunday, my family lost our house to a fire while we were at church. While no one was home, unfortunately our dogs and cat were trapped inside and perished. To add additional pain to misery, when we were able to get laptops for the kids to use — our youngest was unable to log into her webkinz account. Apparently she had recently changed her password, but she remembered it incorrectly. Since the only way to recover a password is with a secret code, which burned in the fire, not only has Lizzie lost her real pets, but also her virtual ones.
I can provide every reference, recommendation, professional contact, identification, history, etc. that you might want. I just want to give my daughter a little bit of the “home” she lost. I realize it would go against your policy, but even if you can change her password back to what it was before her most recent change — that would likely do the trick.
Her login is: HIDDEN
She thought her password was: HIDDEN
She says the password before that was: HIDDENIf her recollection of the animals in her account will help verify it’s really her, I can ask her to describe them to me.
Thank you for any help you can offer,
-Shawn Powers
If you know anyone at Ganz, please send ‘em my way. 
UPDATE: She got her account back! Thanks everyone!
Good luck – I hope she can get back in.
THeir website has headoffice@ganz.com. You might wanna try there too.
Any place worth dealing with allows you to reset passwords.
If they don’t respond positively then they are company with whom I would never want to do business.
First read through: “Hidden? That’s a really odd user name for a kid to pick! And she made her password the same? What is Shawn teaching his kids?!”
Oops. O.O
They’ll come through — I have faith. I bet it’s late Monday or early Tuesday before you hear back from them, but they’ll come through…
Carlie:
Of course they’ll come through now, because you have clout. You have the strength of Sampson, but are much more attractive.
You have the strength of Sampson
Oh CRAP! And I just got my hair cut too… ;o)
Not you, big boy, @yoochild
Shawn,
hi, I’m the communications manager here at Ganz. We got your email and hope we can help. Does your daughter remember her username? Because our site is COPPA-compliant, we don’t retain personally identifiable info which is why her username is critical. I’m sure she knows it. Email me directly and we’ll do whatever we can.
susan
Aww…did she get her webkinz back? I sure hope so!